Orbus and its products

Welcome to Orbus Help Centre, the Knowledge Base repository for Orbus Products.

Where we came from and where we are going

Founded in 2004, we have over 19 years’ experience in enabling customers to architect their digital transformations. Today we are proud to serve more than 600 organizations in multiple industry sectors, and 60,000 end users across 48 countries. We are the leading enterprise architecture solution for government and public agencies globally and excel in regulated industries. We are especially proud of being recognized by Gartner and Forrester for customer-focus in product and service excellence.

What we do

The core of our business is to support you in achieving your business goals. Whatever initiatives you need to architect, we have your back.

• Make better decisions, faster
  With an intuitive interface, you can get the right info at the right time and make better, data-driven decisions.
• Save costs
  Reduce redundant technology, identify cost drivers quickly and free up resources for innovation.
• Reduce risks
  Full transparency and control mean less risk and more certainty in outcomes and stronger regulatory compliance.

Our products enable transformation teams and executives to confidently manage Enterprise Transformations. Through our platforms, architecture teams can collaborate with a wide range of business stakeholders to generate a Digital Blueprint of the Enterprise, enabling exceptional strategic decisions based on a unified view of the business, now and in the future.

Using our two on-premises and SaaS products, your engineering and product teams can work together to make the most of their time and potential. Deployment of the platform is easy thanks to a top-notch Customer team guiding use case setup and showing business value. Benefit from outcomes faster and develop your company with the best EA practices.

Our products

OrbusInfinity – our SaaS-based platform

OrbusInfinity is our SaaS-based platform, aligning people on the big picture of the enterprise and leveraging Microsoft Power Platform and new technologies to enable Enterprise Transformation. OrbusInfinity will become an essential part of your planning journey, guiding transformation leaders to make exceptional strategic decisions regarding any significant business or IT change.
For more information on OrbusInfinity, please visit our website.

iServer – our on-premises platform

iServer is our on-premises, enterprise architecture platform that orchestrates enterprise transformation. It enables businesses to easily understand their own operations, empowering them to plan, execute and drive strategic change. It runs on the business's own IT infrastructure, simplifying securing it from data attacks.

iServer utilizes leading Microsoft applications, reducing time to value with familiar interfaces through swift and easy user adoption. This also allows re-using existing content in Microsoft formats as well as minimizing training time and software overheads. And most importantly, Microsoft's roadmap drives iServer enhancements.

Getting to know our Products

If you want to know more about the Orbus Products, you are in the right place! This is your Help Centre, the one platform to find more information through Orbus Guide, our Knowledge Base, and communicate with us through our Customer Support.

From this page, you are able to:

• Search for information on how to use the product(s) you purchased. The Knowledge Base content will be fully available for your product of choice once signed it.
• Submit a ticket to Orbus Customer Support, whether you have an account or not.
• View and follow progress on the tickets you submitted.

OrbusNexus Community: Learn, Share, Connect

OrbusNexus is our community platform: embrace the power of collaboration and collective genius. It enables you to share questions, validate ideas, exchange best practices, and receive genuine feedback year-round in an authentic space for connecting with fellow customers and industry peers, and Orbus team.

Expand knowledge and share feedback

Introduction

If you are getting started with the Orbus products, here are a few things you may find useful to get onboard quickly and accelerate time to value with our products. In the following sections we introduce how you can find information and reach us, to get you on your way as an Orbus Customer.

Using Orbus Guide

• Look for information by keyword using the search and its suggestions.
  
• Browse the content of the knowledge base using the different sections available from the homepage.
• From a given article, you can easily navigate to related content:
  • Using the left-hand side menu, showing articles within the same section.
    
  • Using the related tags at the bottom of the page.
• Subscribe to an article by clicking on the “Follow” button and get notified of any updates.
  

Contacting Support

Submit a ticket

If you have a request or encounter any issues with an Orbus Software product or service, please contact the customer support team by logging a ticket. Press the “Submit a request" button at the top of the portal and fill out the request form. Please add as much information as possible including any steps to reproduce an error, relevant screenshots and attachments. The ticket will be addressed as soon as reasonably practicable and in accordance with the priority and associated Service Level Agreement (SLA).

Responses and updates to your ticket will be visible through the request screen. Notifications will also be sent to the ticket requestor’s email in addition to any addresses added for CC when the ticket was raised.

Use your Customer Support Portal

When you are logged in:

• Review your tickets
  Using the Requests menu under your name
• See your profile: The Profile page can be used to track activities in Guide only. You would need to go the "My Requests" page (from user drop down) to view activities on Support tickets.
  
• View your activities: In this section, you will be able to see contributions and subscriptions you’ve made to different article.