Submit a ticket

If you have a request or encounter any issues with an Orbus Software product or service, please contact the customer support team by logging a ticket. Press the “Submit a request" button at the top of the portal and fill out the request form. Please add as much information as possible including any steps to reproduce an error, relevant screenshots and attachments. The ticket will be addressed as soon as reasonably practicable and in accordance with the priority and associated Service Level Agreement (SLA).

Responses and updates to your ticket will be visible through the request screen. Notifications will also be sent to the ticket requestor’s email in addition to any addresses added for CC when the ticket was raised.

Use your Customer Support Portal

When you are logged in:

• Review your tickets
  Using the Requests menu under your name
• See your profile: The Profile page can be used to track activities in Guide only. You would need to go the "My Requests" page (from user drop down) to view activities on Support tickets.
  
• View your activities: In this section, you will be able to see contributions and subscriptions you’ve made to different article.